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This
is a list of frequently asked questions. Please
read through these to see if your question may
already be answered here.
You may also call us at:
01527 502159 |
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| SERVICE
RELATED |
• What are
your business hours?
• What
makes you different from other service companies?
• What areas
do you service? |
| COMPUTER
QUESTIONS |
• Do you sell
used computers?
• What
is a virus?
• What
is a worm?
• What
is a Trojan?
• How
do I know if I have a virus?
• What
is Spyware? |
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| Q: |
WHAT
ARE YOUR HOURS? |
| A: |
Regular
business hours are from 9:00am to 6:00pm. |
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| Q: |
WHAT
MAKES YOU DIFFERENT FROM OTHER SERVICE COMPANIES? |
| A: |
People
and Businesses around the world depend on
Computer Troubleshooters. We’re the
world’s #1 network of computer professionals.
There are many reasons our customers call
Computer Troubleshooters instead of someone
else. Here are just a few – •
We understand computers and technology
issues.
• We come to you with onsite and
professional service.
• Computer Troubleshooters care
about our customers.
• We won’t call a job complete
until the problem is resolved.
Computer Troubleshooters provides the
service and peace of mind you deserve.
Call us today!
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| Q: |
WHAT
AREAS DO YOU SERVICE? |
| A: |
We service the North East Worcestershire
area including Redditch, Bromsgrove, Alvechurch,
Henley-in-Arden, Studley and the surrounding
areas. If you need service out of this area,
please call 01527 502159 for availability
information. |
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| Q: |
DO
YOU SELL USED COMPUTERS OR PARTS? |
| A: |
No,
we only sell new computers and parts. |
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| Q: |
WHAT
IS A VIRUS? |
| A: |
A computer virus is a program – a
piece of executable code – that has
the unique ability to replicate. Like biological
viruses, computer viruses can spread quickly
and are often difficult to eradicate. They
can attach themselves to just about any
type of file and are spread as files that
are copied and sent from individual to individual.
In addition to replication, some computer
viruses share another commonality: a damage
routine that delivers the virus payload.
While payloads may only display messages
or images, they can also destroy files,
reformat your hard drive, or cause other
damage. If the virus does not contain a
damage routine, it can cause trouble by
consuming storage space and memory, and
degrading the overall performance of your
computer.
Several years ago most viruses spread primarily
via floppy disk, but the Internet has introduced
new virus distribution mechanisms. With
email now used as an essential business
communication tool, viruses are spreading
faster than ever. Viruses attached to email
messages can infect an entire enterprise
in a matter of minutes, costing companies
millions of dollars annually in lost productivity
and clean-up expenses.
Viruses won't go away anytime soon: More
than 60,000 have been identified, and 400
new ones are created every month, according
to the International Computer Security Association
(ICSA). With numbers like this, it's safe
to say that most organizations will regularly
encounter virus outbreaks. No one who uses
computers is immune to viruses. |
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| Q: |
WHAT
IS A WORM? |
| A: |
A
worm is a computer program that has the
ability to copy itself from machine to machine.
Worms normally move around and infect other
machines through computer networks. Using
a network, a worm can expand from a single
copy incredibly quickly. For example, the
Code Red worm replicated itself over 250,000
times in approximately nine hours on July
19, 2001. A worm usually exploits some sort
of security hole in a piece of software
or the operating system. For example, the
Slammer worm (which caused mayhem in January
2003) exploited a hole in Microsoft's SQL
server.
Worms use up computer time and network bandwidth
when they are replicating, and they often
have some sort of evil intent. A worm called
Code Red made huge headlines in 2001. Experts
predicted that this worm could clog the
Internet so effectively that things would
completely grind to a halt.
The Code Red worm slowed down Internet traffic
when it began to replicate itself, but not
nearly as badly as predicted. Each copy
of the worm scanned the Internet for Windows
NT or Windows 2000 servers that do not have
the Microsoft security patch installed.
Each time it found an unsecured server,
the worm copied itself to that server. The
new copy then scanned for other servers
to infect. Depending on the number of unsecured
servers, a worm could conceivably create
hundreds of thousands of copies. |
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| Q: |
WHAT
IS A TROJAN? |
| A: |
A
Trojan is a piece of code that performs
unexpected or unauthorized, often malicious,
actions. The main difference between a Trojan
and a virus is the inability to replicate.
Trojans cause damage, unexpected system
behavior, and compromise the security of
systems, but do not replicate. If it replicates,
then it should be classified as a virus.
A Trojan, coined from Greek mythology's
Trojan horse, typically comes in good packaging
but has some hidden malicious intent within
its code. When a Trojan is executed users
will likely experience unwanted system problems
in operation, and sometimes loss of valuable
data. |
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| Q: |
HOW
DO I KNOW IF I HAVE A VIRUS? |
| A: |
You
must remember that there are very many things
that can go wrong with your computer and
a virus is not always to blame.
The only way you can know whether or not
your computer is infected is by scanning
your machine with an up to date anti-virus
program. |
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| Q: |
WHAT
IS SPYWARE? |
| A: |
Spyware
apps sneak onto your machine when you download
many file-sharing services, open infected
e-mails, or click on dubious Internet pop-up
ads. They can manipulate your system, record
your habits, and steal your passwords and
credit card numbers. Depending on their
degree of aggressiveness, they can steal
your privacy or even your identity. And
they can be terribly difficult to remove. |
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